Welcome to VisitSham! This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and services.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or profile
- Make hotel or tour bookings
- Contact us for support
- Use our location-based services
- Participate in surveys or feedback
This information may include:
- Personal Information: Name, email address, phone number, nationality
- Booking Information: Travel dates, hotel preferences, tour selections
- Location Data: Your location when using nearby attractions feature
- Device Information: Device type, operating system, app version
2. How We Use Your Information
We use your information to:
- Provide and improve our travel services
- Process your bookings and reservations
- Send you important updates about your bookings
- Personalize your experience with relevant recommendations
- Provide customer support and respond to inquiries
- Analyze app usage to improve our services
- Send promotional offers (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our services (hotels, tour operators)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Secure payment processing
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Update: Correct or update your information
- Delete: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Portability: Export your data in a readable format
6. Location Services
We use your location data to:
- Show nearby attractions, hotels, and restaurants
- Provide location-based recommendations
- Improve our mapping and navigation features
You can disable location services in your device settings at any time.
7. Third-Party Services
Our app integrates with:
- Firebase: For analytics and crash reporting
- Google Maps: For location and mapping services
- Payment Processors: For secure payment processing
These services have their own privacy policies, which we encourage you to review.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete your personal information within 30 days.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Sending you an email notification
- Updating the "Last Updated" date